All customers are different,
and have different support requirements. NSA understand
this, and offer a flexible support environment that
can be tailored to each individual customer need.
Our goal is to solve your problems, allowing your
business to operate with confidence in your IT systems.
NSA offer the following
standard remote support packages
08:00 - 17:00 Monday
to Friday
08:00 - 17:00 7 Days a week
00:00 - 24:00 7 Days a week
Bespoke arrangements are also available.
NSA predominantly
offer remote access support for the following reasons:
Remote Access is
less obtrusive, requiring that no special access arrangements
must be made for out of hours working
NSA can call in any experts required to sure problems
found within minutes, instead of waiting for hours
while they make it to site.
It is more cost effective having a few experts on
direct call to fix out of hours problems, and the
cost savings are passed onto the customer.
Where necessary, for instance where there are no communications
at all with the remote equipment, or a change has
a high probability of service disruption, NSA will
send a representative to site to perform whatever
work is necessary. At no time will NSA perform remote
access on systems without the prior approval of the
customer.
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